CONTACT US
HELLOO!
We’re here to help with any questions about your order, shipping, or products.
Before reaching out, please review our Shipping & Pre-Order Policy, as most questions are answered there.
Customer Support
For all inquiries, please email us at:
SUPPORTJCOLLECTIVE@GMAIL.COM
Please include:
- Your order number
- Full name used at checkout
- A brief description of your issue
This helps us assist you faster 💗
Response Time
We typically respond within24–48 business hours.
(Excludes weekends, holidays, and high-volume launch periods.)
Order Support
If you are contacting us about:
- A damaged item
- Wrong item received
You must email us within 48 hours of delivery with:
- Clear photos
- Order number
Business & Collabs
For PR, collaborations, or business inquiries:
SUPPORTJCOLLECTIVE@GMAIL.COM